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+ FAQ
What are the shipping options available?
Currently, we offer standard shipping free of charge to all customers worldwide. Standard shipping usually takes anywhere from 4 to 10 business days,but this is only an estimate. While we do our best to expedite the process on our end, shipping has seen several changes over the last few years and has become increasingly more difficult to give an exact date for arrival. We apologize about any inconvenience and will do our best to answer any specific shipping questions you may have. You can always contact us at info@gosimplymodern.com or fill our a form on our contact page.
How can I track my shipment?
Once your order has been shipped, you should receive a tracking number that you can use to track your shipment online. This tracking number is typically sent to the email address you provided during checkout. You can use this number to check the status of your shipment and see its estimated delivery date with the courier delivering your package.
What is your return policy?
We have a 30 day return policy for all of our products. The return window starts on the day that you receive your product according to the tracking information provided. We ask that you return the product in the same condition you received it. While we do our best to ensure product quality before shipping, issues can occur where you will receive a product that is damaged or defective. Please alert us immediately so we can send a replacement. All inquiries about returns should be sent to info@gosimplymodern.com to be taken care of as quickly as possible.
Who pays for return shipping?
We will never charge you for return shipping. We believe that intention is key when working with anyone. You don’t buy products from us with the intention of returning them, so you should not be inconvenienced with having to pay to ship it back. We sell products to you with the intention you’re going to love it. If we fail to meet the expectation, it is on us to make it right.
How long does it take to receive a refund?
Once the returned item is received by the company, it typically takes a few days to process the return and issue a refund. It may take longer for the refund to appear on your credit card statement, depending on your bank's processing times.
How can I contact your company?
You can contact us through our website's contact page or by email at info@gosimplymodern.com.
What information should I include when contacting your company?
Please include your name, contact information, order number, and a detailed message regarding your inquiry.
What are your customer service hours?
You can contact us 24 hours a day, 7 days a week. Once we receive your request, we will respond as quickly as possible.
How long does it take for your company to respond to inquiries?
We strive to respond to all inquiries within 24 to 48 hours.
Can I make a complaint or provide feedback about your products or services?
Yes, we welcome all feedback and strive to continuously improve our products and services. You can provide feedback or make a complaint by using the contact form on our website or by contacting us via email at info@gosimplymodern.com.
How can I cancel or make changes to my order?
To cancel or make changes to your order, please contact our customer service representatives as soon as possible. Change requests are prioritized as we attempt to ship products out as quickly as possible.
Do you offer refunds or returns?
Yes, we offer refunds or returns for most of our products. Please see our return policy on our website for more information.
